Welcome to Cascos MTB Tienda’s FAQ section! We’ve compiled answers to the most common questions about our premium cycling gear, shipping policies, and more. Can’t find what you’re looking for? Contact our friendly customer service team at [email protected].

About Our Products

What types of helmets do you specialize in?
We offer premium helmets for all cycling disciplines including:
  • Road cycling helmets
  • Downhill helmets
  • Mountain biking (MTB) helmets
  • Urban cycling helmets
Plus, we carry cycling sunglasses, masks, and accessories to complete your gear setup.
What makes your helmets different from other brands?
Our helmets combine cutting-edge safety technology with stylish design. We focus on:
  • Premium impact protection materials
  • Advanced ventilation systems
  • Ergonomic comfort features
  • Contemporary styling for all cycling disciplines
How do I choose the right helmet size?
Each product page includes detailed sizing charts. Measure your head circumference just above your eyebrows and match it to our size guide. When in doubt between two sizes, we recommend choosing the larger size for comfort.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placement?
We process orders quickly to get you your gear fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries (excluding some remote areas and parts of Asia). During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
🚀 Standard Shipping – $12.95
• Processed in 1-2 business days
• Delivered via DHL/FedEx
• Typically arrives within 10-15 business days after dispatch
Ideal for riders preparing for an upcoming event
🎁 Free Shipping on Orders Over $50
• Processed in 1-2 business days
• Delivered via EMS
• Typically arrives within 15-25 business days after dispatch
Perfect for budget-conscious cyclists planning ahead
How long will my order take to arrive?
All orders are processed within 1-2 business days. Delivery times then depend on your shipping method and destination:
  • Standard Shipping: 10-15 business days after dispatch
  • Free Shipping: 15-25 business days after dispatch
Note: These are estimates and may vary depending on destination and customs processing. Some remote locations may experience longer transit times.
Do you provide order tracking?
Yes! You’ll receive tracking information via email as soon as your order ships. You can use this to follow your package’s journey to your doorstep.
What if my package is delayed at customs?
We provide all necessary customs documentation to ensure smooth processing. Any customs fees or import taxes are the responsibility of the recipient. If your package seems stuck in customs, contact the local customs office with your tracking number for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be:
  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase
To initiate a return, please contact our customer service team at [email protected].
Who pays for return shipping?
The customer is responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your returned item, we’ll inspect it and process your refund within 5 business days. Refunds will be credited to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

Contact & Support

How can I contact customer service?
Our customer service team is happy to help! Reach us at: We typically respond to emails within 24 hours on business days.
Do you have a physical store?
Currently, we operate exclusively online at www.cascosmtbtienda.com. This allows us to offer competitive pricing and ship directly to cyclists worldwide.
Ready to Ride? Shop our premium cycling gear collection today and experience the Cascos MTB Tienda difference – where premium protection meets stylish design, delivered right to your door. Shop Now