At Cascos MTB Tienda, we’re as committed to protecting your personal data as we are to providing premium cycling gear. This Privacy Policy explains how we collect, use, and safeguard your information when you visit cascosmtbtienda.com.

1. Information We Collect

To provide our services and enhance your shopping experience, we collect:

  • Personal Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase or create an account.
  • Transaction Data: Purchase history, products viewed, and payment method details (processed securely through our PCI-compliant system).
  • Technical Data: IP address, browser type, device information, and operating system for security and analytics purposes.
  • Usage Data: How you navigate our site, which products interest you, and interaction with our content.
  • Communication Data: Records of customer service interactions and survey responses.

2. How We Use Your Information

Your data helps us provide the best possible cycling gear shopping experience:

  • Process orders and deliver your premium helmets and accessories worldwide
  • Provide customer support and respond to inquiries
  • Improve our product offerings and website functionality
  • Prevent fraud and enhance payment security (using SSL encryption)
  • Send service-related communications (order confirmations, shipping updates)
  • With consent, send marketing communications about new MTB, road, and urban cycling products
  • Comply with legal obligations and protect our business

3. Data Sharing and Disclosure

We value your trust and only share data when necessary:

  • Service Providers: Trusted partners who help with payment processing (Visa, MasterCard, JCB, PayPal), shipping, IT services, and marketing – all bound by confidentiality agreements.
  • Legal Requirements: When required by law or to protect our rights, safety, or property.
  • Business Transfers: In case of merger, acquisition, or asset sale, with appropriate privacy protections.

We never sell your personal data to third parties.

4. International Data Transfers

As a global retailer (serving most regions except some Asian and remote areas), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and use standard contractual clauses when required.

5. Data Security

We implement robust security measures:

  • 256-bit SSL encryption for all data transmissions
  • PCI-DSS compliance for payment processing
  • Regular security audits and vulnerability testing
  • Limited employee access to personal data
  • Secure tokenization for saved payment methods

While we take all reasonable precautions, no internet transmission is 100% secure. We encourage customers to use strong passwords and protect their login details.

6. Data Retention

We retain personal data only as long as necessary:

  • Order information: 7 years for tax and warranty purposes
  • Customer accounts: Until deletion request
  • Marketing data: Until consent withdrawal

7. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent for marketing
  • Lodge complaints with supervisory authorities

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and improve performance
  • Deliver targeted ads for cycling products (with consent)

You can manage cookies through browser settings. Disabling some cookies may affect website functionality.

9. Children’s Privacy

Our products and website are not directed at children under 16. We don’t knowingly collect data from children without parental consent.

10. Changes to This Policy

We may update this policy to reflect changes in practices or regulations. The updated version will be posted on our website with a new «Last Updated» date.

11. Contact Us

For privacy-related questions or concerns:

Cascos MTB Tienda
4047 Retreat Avenue
WASHINGTON, US 95986
Email: [email protected]