Term and Conditions

Welcome to Cascos MTB Tienda! As specialists in premium cycling helmets and accessories, we’re dedicated to providing high-quality products and exceptional service to cycling enthusiasts worldwide. These Terms and Conditions outline the rules and responsibilities for using our website and making purchases.

1. Acceptance of Terms

By accessing and using cascosmtbtienda.com, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our website.

2. Website Use and Intellectual Property

2.1 License to Use

We grant you a limited, non-exclusive license to access and make personal use of our website for purchasing cycling gear. This license does not include any commercial use of the site or its contents.

2.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Cascos MTB Tienda or its suppliers and is protected by international copyright and trademark laws. Unauthorized use may violate these laws.

2.3 User Responsibilities

When using our website, you agree to:

• Provide accurate and current information in all forms
• Not use the site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the website’s security features

3. Products and Services

3.1 Product Descriptions

We specialize in premium cycling gear including:

• Road helmets (Cascos carretera)
• Downhill helmets (Cascos descenso)
• Mountain bike helmets (Cascos mtb)
• Urban helmets (Cascos urbanos)
• Cycling sunglasses (Gafas de sol)
• Masks (Máscaras)
• Accessories and replacement parts (Accesorios y recambios)

We make every effort to display product colors and features as accurately as possible, but actual colors may vary slightly due to monitor settings.

3.2 Product Safety

All helmets sold meet applicable safety standards. However, proper fit and usage are the customer’s responsibility. We recommend consulting our cycling experts for advice on selecting the right helmet for your needs.

3.3 Product Availability

All products are subject to availability. We may limit quantities and may discontinue products at any time without notice.

4. Orders and Payment

4.1 Order Process

By placing an order, you make an offer to purchase products under these Terms. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent activity

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have the legal right to use any payment method you provide.

4.3 Pricing and Taxes

All prices are in US dollars unless otherwise stated. You are responsible for any customs duties, taxes, or fees imposed by your country.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95) via DHL or FedEx – Delivery within 10-15 business days after shipment
• Free Shipping via EMS (for orders over $50) – Delivery within 15-25 business days after shipment

We ship worldwide except to certain Asian countries and remote regions.

5.2 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

5.3 Delivery Times

Delivery times are estimates only. We are not responsible for delays caused by customs processing or other factors beyond our control.

6. Returns and Exchanges

6.1 Return Policy

We offer returns within 15 days of delivery if you’re not completely satisfied. To be eligible:

• Items must be in original, unused condition with all tags and packaging
• Return request must be made within 15 days of delivery
• Original proof of purchase is required

6.2 Helmet Returns

For safety reasons, helmets cannot be returned if they show any signs of wear or have been used. All helmet returns must be in pristine, resellable condition with original packaging.

6.3 Return Process

1. Email customer service at [email protected] with your return request
2. Receive return authorization and instructions
3. Ship the item to: 4047 Retreat Avenue, WASHINGTON, US 95986
4. Wait for processing (3-5 business days after receipt)

6.4 Refunds

Refunds are processed within 5-7 business days after return approval to your original payment method. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless due to our error.

7. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately at [email protected] with photos
• We’ll arrange a prepaid return label if needed
• Receive a replacement or full refund at no additional cost

8. Limitation of Liability

Cascos MTB Tienda shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions
• Any other matter relating to our products or services

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Washington, USA, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the new Terms.

12. Contact Information

For questions about these Terms or our products:

Cascos MTB Tienda
4047 Retreat Avenue
WASHINGTON, US 95986
Email: [email protected]